Senior Executive Profile
Business Operations & Retail Management
mid-to-senior level management assignment with a company of repute to add
further business value
and resourceful sales and retail management professional with over 20 years of
rich, versatile and qualitative experience and significant exposure in
development of retail sales strategies, retail operations, business
development, turnaround and leadership management.
in Budgeting & Cost Controls, Supply chain, Stock management and complete retail Showroom operations & development; executing novel drives for showroom development
while discovering fresh routes to enhancing sales and thereby increase revenue.
Deft in creating retail environment that encourages positive customer
professional with experience in optimizing showroom operations, managing
business development initiatives and growth in sales with comprehensive
background leading all aspects of retail and operations such as P&L,
merchandising, customer service, inventory, logistics, personnel training and
in Finance and Management Accounting, Project and Program Management,
Intellectual Capital and Capacity, Policy & Procedure Development, Human
Resources Management, Research and an entire range of top management activities
that can develop brands / malls into world class hotspots.
as a proactive individual who can rapidly identify business problems, formulate
plans, initiate change and implement effective sales & marketing strategies
to enhance revenue generation, market share expansion, and profitability.
negotiation, oral/written communication, interpersonal, intuitive, and analysis
skills; thrives in both independent and collaborative work environments. Excels
in building team, handling performance improvements and undertaking Business
& Feedback Review.
Limited Liability Co.–
Greece(Retail: Clothes &
Co-Owner & Operations Retail Director Mar 2013 onwardsVALDES,
Industrial and Commercial S.A.–
Greece(FMCG/Food Factory Production
Co-Founder, Vice President, & Operations Director (Supply Chain) Jan 2009 – Feb 2013 Pit, Limited
Greece (FMCG/Vending Start-up)
Co-Founder & Managing Director Feb 2005 to Dec
Limited Liability Co.–
Greece(Retail: Clothes &
Co-Owner & Supply Chain Manager Feb 2004 – Jan 2005SRI Consulting
– USA/UK/Japan (Research & Technology
Senior Consultant & Program Manager Sep 1998 – Apr 2004The University of Sheffield
Research Scientist & Consultant Sep 1994 – Aug 1998
plans & strategies and direct efforts towards achieving retail sales target.
with the overall responsibility of spearheading functions pertaining to long
and short term strategic planning, retail business initiatives, supply chain
and warehouse management perspectives.
aspects of the retail outlet and brand from procurement, price strategizing,
budgeting and target setting for the sales representatives in the showroom.
plans and strategies through setting of retail standards, creating SOPs and
Operation Manual, developing operational budgets, monitoring profit & loss
operations, and controlling overheads.
entire gamut of retail development, execution and evaluation of marketing and
research strategies and establish shopper marketing.
with responsibility of merchandise management and exterior & interior
design through planning and development of construction activities.
& implementing competitive strategies; reviewing and interpreting the
competition and market information to fine-tune the sales strategies.
successful accomplishment of set business targets in the face of growing
competition; bringing out USP of the showroom to achieve higher sales
expertise in sales and performance planning for retail chain while managing
facilities infrastructure, categories, brands, pricing, promotions, P&L,
strategic alliances, HR development, and marketing strategies.
turnaround management and restructuring retail outlets, setting functional
hierarchies, increasing footfall by improved customer service and creation of
staffs are well aware of policies and procedures and follow their guidelines,
completing training, ensure displays are according to the Brands standards.
and expanding retail showroom sales towards the achievement of revenue &
profitability targets; implementing sales promotion plans to generate sales and
build brand focus.
manage promotional mix - advertising, direct marketing, sales promotions &
personal selling - to deliver best value for budgeted spends.
train, coach sales team to develop skills, creating enjoyable working
environment that includes appreciation, encouragement, monthly and quarterly
incentives schemes etc. to boost individual sales.
the performance of team members to ensure efficiency in the showroom. Planning
and deploying personnel as per the duty roosters created.
Career AccomplishmentsAs Retail Operations Director:
contributed in providing the organization a sustained growth amidst the
economic crisis since 2010 in Greece. The company continues to be a profitable
business with a total annual net profit of about 230,000 € in 2013.
stellar role and applied Six Sigma methodology to improve “visual merchandizing”,
resulting in increase in sales through redesign of store layout.
renegotiated with the bank the interest rate of the company’s short-term loan
to decrease it from 11% down to 9% in 2014 based on overall performance. As Vice-President & Director of
co-founded a €2-million (capital investment) small to medium size bakery/pastry
factory production (FMCG) start up in 2008. Obtained €1.5 million funding from
the Greek govt. and banks in 2008 to cofound the company.
in improving production by up to 30% and throughput times by up to 14%, while
reducing labour utilization cost per produced unit by up to 34% in 2011 by redesigning
the work flow of various production lines.
zero delivery delays of supplies and increased inventory turns by 70%, and
reduced monthly inventory cost by 22% in 2009, after 9 months of operation.
material waste by 6%, reached zero delivery delays of supplies, increased
inventory turns by 70%, and reduced monthly inventory cost by 22% through ERP
implementation in 2010.
TQM and Six Sigma principles to enhance products quality: achieved 50%
reduction in defects; also implemented ISO 9001 and ISO 22000:2005 standards
for full compliance with EC food and safety regulations.
a team effort, the company raised from an unknown entity to a successful
regional competitor in less than two years and with a sales revenue in excess
of €7 million between 2011 and 2013 albeit the economic crisis in Greece.
role in dealing with “crisis management” situations because of the economic
recession in Greece between 2010 and 2013 by:
the capacity planning strategy of VALDES to curb forecasted annual production
plans by 10% and hence adjust the company's production capacity and supplies’
demand because of the economic recession in 2010. The industry sector of VALDES
shrunk by 15% between 2010 and 2012.
company from supply shortages for very long periods of time (during the start
of the economic crisis) through the careful strategic selection of suppliers in
price terms with suppliers of raw material to save 100.000 € in 2011; also
renegotiated contracts with (land and sea) freight carriers to save up to 15% for
the transportation cost of goods.
the company’s positive credit record and performance, the managing director and
I were able to renegotiate with the bank the interest rate of the company’s
short-term and long-term loans and to decrease them by 3% and 1.5%
respectively, in 2012.
to the preparation of an Employment Handbook Policy for all employees at VALDES in 2010. As
prepared a €500k business plan to create the company. The capital investment
was €300k, and negotiated with bank a long-term loan of €200k.
obtain through personal and team efforts exclusive collaboration contracts with
the Greek Army to supply various military camps with PIT’s food vending products;
Negotiated the terms of the contracts and went through a bidding contest to
gain this “exclusive” collaboration.
ISO 22000:2005 standards for full compliance with EC food and safety regulations
the company’s annual revenue (reached some €3 million) by improving supply & service operations while
reducing operational costs by 14% in 2006.
company to a multinational firm, in December 2008, for a substantial profit!
Professional & Academic Credentials
MBA (3-year Distance
Learning Degree) | Warwick Business School (UK)
| 2004 – 2006
Ph.D. Engineering Materials
(Distinction) | University of Sheffield (UK) | 1994 –
Ph.D. grant from University
& British Defence for living and studying during the research years
M.Sc. (Eng.) Engineering Materials
(Distinction) | University of Sheffield (UK) | 1993 –
M.Sc. Sciences (Chemical
Sciences) | University of Greenwich (UK) | 1992 – 1993
B.Sc. Materials Sciences
| University of Greenwich (UK) | 1991 – 1992
Grant from the ERASMUS
University degree in
Chemistry | University of Artois (I.U.T. Béthune;
France) | 1989 – 1991
French Scientific (serie D)
Baccalaureate | Lycée Français Dominique Savio (Cameroon,
Africa) | 1989
MSOffice (incl. Word, Excel, PowerPoint, etc.), MS Project 2010, Minitab,
Six Sigma Green Belt Course at THE INTERNATIONAL SIX SIGMA INSTITUTE (Germany) –
Oct 2014 onwards
Advisor (A level) from THE BANK OF GREECE (Greece) - 09/06/2012
22000:2005 (Food Supply Quality Management) from TUV AUSTRIA Hellas (Greece) -
of Birth: 4th August 1971; Languages
Known: English, French, and Greek; Nationality: Hellenic (Greek);
Visa Status: European Citizen; Driving License: Valid EU;
References: Would be pleased to provide if required